Grace McBride, is a remarkable individual who has forged a career path in the realms of luxury travel and startups. With a keen focus on services and technology, Grace has made significant contributions to the industry. Currently, she holds the positions of Founder and CEO of Lucia, a cutting-edge marketplace that connects the luxury travel sector with talented freelancers.
Grace’s journey towards success began with her role as the CEO of TripKit, an exceptional assistant service tailored specifically for luxury travel advisors. Building upon this experience, she then assumed the pivotal position of Chief Operating Officer at MilesAhead, an esteemed luxury travel concierge company. Throughout her tenure, Grace played a vital role in enhancing the customer experience and elevating the standards of personalized service.
Moreover, Grace’s involvement extends beyond her entrepreneurial ventures. She is also recognized as a Founding Member of Thrive Partners, a distinguished boutique consulting firm known for its expertise in the field. Through this role, Grace has contributed to the growth and development of various businesses, offering her invaluable insights and strategic guidance.
Grace’s academic journey is equally impressive. She embarked on her educational pursuits at Cornell University, where she completed her undergraduate studies in ’19. Building upon her solid foundation, she pursued her MBA at the University of Notre Dame, graduating in ’22. This combination of academic excellence and hands-on experience has undoubtedly shaped Grace’s unique perspective and contributed to her thriving career.
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ABOUT Lucia
Lucia is a comprehensive freelancer marketplace designed specifically for the travel industry. It serves as a dynamic platform that connects travel businesses with a curated network of skilled freelancers, referred to as CoPilots, who possess specialized expertise in the travel industry. By leveraging gig-style talent, Lucia empowers companies to optimize their operations, save valuable time, and increase their profitability.
To engage with Lucia, users need to create an account on the platform. Once registered, they gain access to a diverse pool of CoPilots and can browse through their profiles, evaluating their skills, experience, and qualifications. When ready to initiate a project, users can submit a request, outlining the pertinent details, scope, and specific requirements. Lucia facilitates a seamless process for secure payments, enabling users to remunerate the chosen CoPilot directly within the platform.
A freelancer marketplace, such as Lucia, operates as an online hub where freelancers and clients can connect. It provides a platform for freelancers to showcase their skills, experience, and portfolios, while clients can easily identify and hire professionals who align with their specific needs and project requirements.
To hire a freelancer via Lucia, clients need to create a client account on the platform. They can then post their projects, providing a detailed description of their requirements and setting a budget. Freelancers can review the project details and submit proposals, allowing clients to evaluate their profiles, ratings, and reviews before making a selection. Clients have the option to either request a specific CoPilot or make their project available to all freelancers on the platform.
Lucia ensures the reliability and quality of its CoPilots by implementing a stringent vetting and verification process. All CoPilots undergo interviews and background checks conducted by the Lucia team. Additionally, talent referred by clients and community members is also welcomed and verified. This comprehensive approach ensures that clients can confidently engage with highly skilled and trustworthy freelancers.
In terms of fees, Lucia applies a 10% platform fee on all requests made through the platform, regardless of their type or size. This fee is necessary to sustain and operate the Lucia marketplace. Users have transparency regarding the total cost, including fees and taxes, before confirming a request, enabling them to make informed decisions.
In the event that a client is not satisfied with the work delivered by a CoPilot, Lucia offers a robust dispute resolution process. Clients can initiate a dispute by emailing the Lucia team at hello@letslucia.com. The Lucia team will then collaborate with both parties involved to facilitate a fair and satisfactory resolution to any issues that may arise.
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